Terms and Conditions

About these terms

The terms of Villento Casino apply to every product, game, piece of software and website we offer. By opening an account or using the service you confirm that you have read and accepted them. If you do not agree, please stop using the service. We can change or remove parts of the terms at any time, and playing on after a change counts as acceptance. If a translation is unclear, the English version applies.

Villento Casino is managed by Fresh Horizons Limited of Road Town, Tortola, British Virgin Islands, and holds licence number 00972 from the Kahnawake Gaming Commission in Canada.

Who can play

You must be older than 19, or above the legal age of majority in your jurisdiction if that is higher. You alone are responsible for checking that online gambling is legal where you live or where you are. Accounts of underage players are closed and their winnings are forfeited to the Commission.

Your account

• Each player may hold one account. Extra accounts can be suspended and winnings tied to them confiscated.
• Your registration details must be correct and complete, and you should tell our Support Centre whenever your address, email or phone number changes.
• Keep your username and password private. Sharing them can lead to the account being closed without a refund.
• Moving money from one player account to another is prohibited.
• After a period without bets, deposits or withdrawals an account counts as dormant, and to protect your funds we remove its balance within up to 60 days. Bonus money in that balance is forfeited.

Verification

We can ask for documents after a deposit or before a payout: valid photo ID, proof that the payment method belongs to you, and proof of address from the last 3 months. Copies have to be clear and complete. Withdrawals are paid once the checks are finished, and false or edited documents are rejected.

Deposits

Use payment accounts that are in your own name, with enough money in them when you deposit and when the charge goes through. Money from crime or fraud must never be deposited. If a deposit is reversed, disputed or charged back, the related winnings become void and balances are confiscated. We take no fee for deposits, although your bank or payment provider might.

Withdrawals

A withdrawal waits for 48 hours and is then handled on the following business day, and you can reverse it in that time. Money is returned first against recent deposits, and the rest goes to the method you selected. Limits per transaction, day, week and month vary by country and method, and payouts in a different currency carry a 2.5% fee on top of the average daily interbank rate. Players who win far more than they have spent across the Casino Rewards partner casinos can receive up to $4,000 per week.

Bonuses

The sign-up offer is for new players and is spread across the first five separate deposits. Bonus money lands in a bonus balance that you can bet with but not cash out. The first and second deposit bonuses need 200 times play-through, and bonuses from the third deposit need 30 times. Slots count in full towards wagering, while table, parlour, live casino and all other games count 2%. A promotion can be claimed once per person, household, device, address, email, financial account or IP address, and bonuses left unused 60 days after registration lapse.

Irregular play

We may hold back withdrawals or remove winnings after irregular play. Examples include single bets of 25% of the bonus or more before the wagering is complete, betting on even-money outcomes in Roulette, Craps or Sic Bo, the double-up feature, autoplay used for wagering, hedge or minimal-risk betting, and running several accounts.

Game faults

When our system malfunctions, all bets placed during the fault and all payouts from the faulty game or service are void. A bet stands only after our server accepts it.

Complaints

Contact our Support Centre within 6 months of the event. If we cannot settle a dispute, it goes to eCOGRA as our alternative dispute resolution body, and its decision is final. Complaints can also go to the Kahnawake Gaming Commission.